Responsibilities include but are not limited to the following During shift, directs team members to various sections to reduce bottlenecks and to ensure smart hustle while meeting cleanliness standards and operational needs. Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team member’s performance. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows operational procedures, including those for cash handling and safety and security, to ensure the safety of all team members during the shift. Also checks on delivery driver/riders to ensure all safety rules are met while on delivery runs. Ensures all delivery vehicles/gear are clean, safe and maintained to standard. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Popeyes’s. Maintains a calm exterior presence during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Delivers legendary customer service to all customers by acting with a “customer comes first” attitude. Discovers and responds to customer needs. Makes callbacks to customers during the shift to ensure that customers are getting great customers service. Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on team member performance during shift. Provides chicken dry and other food products consistently for all customers by adhering to all Job Aids and presentation standards. Follows health, safety and sanitation guidelines for all products while ensuring that all equipment are constantly maintained and in working order. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and impactful methods of recognition. Contributes to positive team environment by recognizing alarms or changes in team member morale and performance and communicating them to the store manager. Maintains regular and consistent attendance and punctuality.
Kỹ năng công việc
• Knowledge of the retail/restaurant environment• Effective oral communication skills• Ability to direct the work of others• Strong interpersonal skills• Ability to learn quickly• Ability to work in a team• Ability to develop and maintain effective working relationships
Thời gian thử việc
Nhận việc ngay
Các chế độ khác
Mức lương cạnh tranh + phụ cấpCác chế độ phúc lợi và đãi ngộ theo luật Lao động và chính sách của công ty.Cơ hội được đào tạo các kỹ năng chuyên môn, được làm việc trong môi trường chuyên nghiệp, khả năng thăng tiến cao.